Overview

We are seeking a highly organized and experienced Case Manager & Scheduler to join our growing Pain Management and Pulmonology departments. This role is essential in coordinating patient care, managing provider schedules, and ensuring seamless communication between patients, providers, and healthcare teams. The ideal candidate will have strong experience in care coordination, scheduling, and working within a fast-paced healthcare environment in Florida, with familiarity in the Miami patient population.

Responsibilities

• Coordinate and manage patient scheduling for Pain Management and Pulmonology services across multiple points of care (clinic, telehealth, and facilities).
• Serve as a primary point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
• Work closely with providers, medical assistants, and administrative teams to optimize scheduling efficiency and patient flow.
• Manage referrals, authorizations, and ensure all required documentation is completed prior to patient visits.
• Monitor provider schedules to minimize gaps and maximize productivity.
• Communicate effectively with patients regarding appointment details, preparation instructions, and any schedule changes.
• Assist with care coordination, including tracking patient progress, follow-up appointments, and continuity of care.
• Maintain accurate and up-to-date records in the electronic health record (EHR) system.
• Address patient concerns and escalate issues when necessary to ensure high-quality patient experience.
• Collaborate with billing and credentialing teams to support timely and accurate service delivery.

Qualifications

• High school diploma 
• Minimum of 1 year of experience in healthcare scheduling, case management, or care coordination (Pain Management or Pulmonology experience preferred).
• Strong understanding of healthcare workflows, referrals, and insurance processes.
• Experience working with electronic health record (EHR) systems.
• Excellent organizational and multitasking skills in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to work independently while collaborating with a multidisciplinary team.

Preferred Skills

• Bilingual in English and Spanish (preferred for diverse patient populations).
• Familiarity with Medicare, Medicaid, and managed care plans in Florida.
• Experience coordinating care across multiple settings (clinics, ALFs, nursing homes, or telehealth).
• Knowledge of prior authorizations and referral management.

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Flexible Spending Account (FSA)
• Paid time off (PTO)
• 401(k) plan
• Opportunities for professional growth and development

Job Details

• Job Type: Full-time
• Pay: $18.00 – $20.00 per hour (based on experience)
• Expected Hours: Minimum of 40 hours per week
• Schedule: Monday to Friday
• Work Location: In person

This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s).  Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.  

No Third Party Agencies or Submissions Will Be Accepted.  

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP  

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.